Return & Refund Policy
At My Store, your satisfaction is paramount. If you are not completely happy with your purchase, you may request a return by following the guidelines outlined here.
Return Eligibility
To be eligible for a return at My Store, all of the following criteria must be met:
- Your return request is submitted within 30 calendar days of delivery.
- Items are unused and returned in their original condition.
- Products show no damage, alterations, or signs of wear after delivery.
- Returned items are clean and suitable for resale.
Products not meeting these conditions may be refused a refund.
Non-Returnable Items
Returns are not accepted for the following:
- Personalized or made-to-order merchandise
- Gift cards and digital products
- Final sale items
Refunds
After we receive and inspect your returned items to verify eligibility, refunds will be issued to your original payment method. Please allow 5-7 business days for My Store to process the refund, with additional time depending on your bank or payment provider.
Receiving Incorrect or Damaged Orders
If your order arrives incomplete, damaged during shipping, or contains incorrect products, keep all original packaging intact and contact us immediately at anejhans78@gmail.com. We will promptly investigate and resolve the issue.
Return Shipping Responsibility
Customers are generally responsible for return shipping costs. Exceptions include returns for defective, damaged, or incorrect items caused by My Store’s error. All shipping fees, including applicable return costs, are displayed clearly at checkout.
Order Cancellation
You may cancel your order within 24 hours of purchase by contacting us immediately at anejhans78@gmail.com. Cancellation requests received after this period cannot be guaranteed.
Order Fulfillment and Shipping
My Store fulfills orders within 1-2 business days. Shipping time typically ranges from 5-10 business days, depending on your location.
Contact Us
If you have any questions or need assistance regarding returns, refunds, cancellations, or related concerns, please reach out via email at anejhans78@gmail.com. We are committed to making your experience with My Store smooth and satisfactory.